Logistics Backoffice Services Logistics Backoffice Services
Logistics Backoffice Services Freight Forwarding
Eliminate freight forwarding backlogs, delays, and penalties by outsourcing
Logistics Backoffice Services
We handle these activities so you can concentrate on sales!
We are more than just a B.P.O – we are specialists in handling logistics back office operations for companies and for other freight forwarders.
Sales Support
- Receiving inquiries
- Preparing quotations
- Maintaining the rate sheet
- Responding in real time to quote requests.
Customer Service
- Bookings creation
- Nomination acknowledgements
- Tracking and tracing shipments
- Other servicing activities
International Call Center Service
- Inbound Call Center Services
- Outbound Call Center Services
- Build your own Call Center - BPO
- Social Media Support, Email and Chat Support
Documentation
- Creation of Master Bill of Lading (MBL) and House Bill of Lading (HBL)
- Bill of Lading amendments
- Job creation
- Master BL follow up and BL release
- Invoicing and payment request to the liners and vendors
- Other documentation activities
Operations
- Preparing packing lists
- Arranging transport for cargo pick up
- Booking with liner
- Planning and customized staffing
Accounting
- Book costs and revenue
- Validate the accounts
- Maintain accounts payable and accounts receivable
- Determine profit and profit margins
Credit Control
- Analyze collections
- Follow up with customers for payments
Why Choose Us?
Customized Pricing
We understand the industry and that one-price-fits-all does NOT work. We offer customized pricing to handle only what you need and lower costs. Talk to us for a free quote.
24/7 Service
We operate 24/7 giving you the opportunity to offer the same to your customers in which ever time zone they are in.
Headquartered in the US
Our Manhattan, NYC, office gives you the ease of doing business with a US based company.
Dedicated accounts manager
A dedicated leader is allocated to your project ensuring smooth communication and operations.
No task too small
No matter the size of your project, we are happy to onboard you and help grow your business with reliable and cost effective back offices services.
